Privacy Policy
Effective Date: 07 May 2025
Duratech Surface Systems Pvt Ltd (“Duratech”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website [www.duratech.co.in] or engage with our services.
1. Information We Collect
We may collect the following types of personal and usage information:
- Basic Contact Information: Name, phone number, email address, company name
- Business Details: Project requirements, service interests, location
- Website Usage Data: IP address, browser type, pages visited, time spent on site (via cookies or analytics tools such as Google Analytics)
- Inquiry Forms & Emails: Information submitted voluntarily through contact or quotation forms
2. How We Use Your Information
Your information is used for the following purposes:
- To respond to inquiries and service requests
- To provide quotations, proposals, or consultations
- To improve our website functionality and user experience
- To share relevant updates or service-related communications (if you’ve opted in)
- To ensure website security and detect spam or misuse
3. Data Sharing
We do not sell or rent your personal data. Data may be shared only under the following circumstances:
- With internal team members or service partners for project-related coordination
- With IT or communication service providers (e.g., email platforms, hosting services) under confidentiality agreements
- If required to comply with legal obligations, court orders, or governmental requests
4. Cookies & Tracking
Our website may use cookies and analytics tools to monitor user behavior and improve functionality. These tools help us understand how visitors interact with our website.
You can manage or disable cookies through your browser settings.
5. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
You may request the deletion of your personal data, subject to any legal or contractual obligations.
6. Data Security
We follow industry-standard practices to protect your data from unauthorized access, loss, or misuse. While no system can be guaranteed as 100% secure, we implement appropriate security measures to reduce risk.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your information
- Opt out of marketing or promotional communications
To make such a request, please email us at: bd@duratech.co.in
8. Third-Party Links
Our website may link to third-party sites (client logos, industry references, etc.). We are not responsible for their content or privacy practices.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. Updates will be posted on this page with a revised effective date.
10. Contact Us
For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
Email: bd@duratech.co.in
Phone: +91-9100162602
Office Address:
Survey No. 163, Plot No. 87/5/1,
Phase V, Rami Reddy Nagar,
Jeedimetla, Hyderabad, Telangana 500055, India
